Q: My video won't play or keeps buffering.
Answer: Let's get this working! Try these steps in order:
1. Check your internet connection — slow connection causes buffering
2. Refresh the page — simple but often works
3. Try a different browser — Chrome, Firefox, Safari, Edge
4. Clear your browser cache — old data can cause playback issues
5. Download the video — all videos are downloadable; watch locally to eliminate streaming issues
6. Try a different device — phone, tablet, or another computer
Still not working after all steps? Email [email protected] with your device type, browser, and what you've tried. We'll figure it out together.
Q: I can't download my video.
Answer: Common solutions:
Browser blocking downloads: Look for a notification bar asking permission
Not enough storage: Video files can be 100MB+; free up space
Popup blocker: Some download links open new windows; disable temporarily
Right-click method: Try right-clicking the download button → "Save Link As..."
Mobile downloads:
iPhone: Videos download to Photos or Files app
Android: Check your Downloads folder
Still stuck? Email [email protected] and we'll send you a direct download link.
Q: What format are the videos?
Answer: All videos are delivered as high-quality MP4 files — the most universally compatible video format. MP4 works on virtually every device: iPhone, Android, Mac, Windows, smart TVs, tablets.
Q: Are the videos copy-protected (DRM)?
Answer: No — our videos have no DRM or copy protection. Once you download your files, they're yours. You can freely copy them to other devices, back them up to a hard drive, or move them however you'd like.
Q: Can I watch on my TV?
Answer: Yes! Options include:
AirPlay (Apple): Stream from iPhone/iPad/Mac to Apple TV or AirPlay-compatible TV
Chromecast: Cast from your phone or computer
Smart TV browser: Log into your portal directly on your TV
HDMI cable: Connect laptop to TV
USB drive: Download video, transfer to USB, plug into TV
Watching on a bigger screen enhances the immersive experience.
Q: Can I watch offline?
Answer: Yes. All videos are fully downloadable. Save to your device and watch anywhere, anytime — no internet required.
Q: What if I accidentally delete my video file?
Answer: No problem! Email [email protected] and we'll provide a new download link at no cost.
Q: The audio sounds wrong or isn't working.
Answer:
1. Check your headphones — make sure they're properly connected
2. Check device volume — ensure it's not muted
3. Try different headphones — rule out hardware issues
4. Download and play locally — streaming issues can affect audio
5. Check the file — try playing on a different device
If the audio still seems wrong (missing binaural beats, distortion, etc.), email [email protected].
Q: Can I share my movie with family?
Answer: Your custom products are created specifically for YOU — your face, your affirmations, your vision.
Personal viewing: Feel free to watch around family members if you're comfortable.
Sharing publicly: You're welcome to share your movie publicly on social media if you'd like. Many customers find that sharing creates accountability and attracts support from their community.
Want one for a family member? We'd love to create one for them! Each custom product is uniquely made for the individual.
Q: What browsers do you support?
Answer: Our portals work on all modern browsers: Chrome, Safari, Firefox, Edge. We recommend keeping your browser updated for the best experience.