Q: How long does delivery take?
Answer:
Product | Delivery Time |
Genesis Series | Instant |
Hemi-Sync Genesis Series | Instant |
Mobile Mantras | Instant |
New Destiny Movie | 7-14 business days after intake form submission |
Hemi-Sync New Destiny Movie | 7-14 business days after intake form submission |
enVision Board Set | 7-10 business days after final approval (printing + shipping) |
Note: Custom product timelines begin after you submit your completed intake form, not after purchase.
Q: I submitted my intake form. What happens next?
Answer: Our team gets to work! Here's the process:
1. Production (up to 14 business days) — we create your AI visuals and assemble your product
2. First draft delivery — you receive an email with your first version to review
3. Review — watch/view your first draft
4. Revisions (optional) — request changes within 14 days if needed
5. Final delivery — if revisions requested, receive updated version within 14 business days
Q: Do I see a proof before production starts?
Answer: No — there's no preview before your first draft is created. Production takes up to 14 business days, and then you'll see your first version. This is when you can review and request revisions if anything needs adjustment.
Think of the first draft as your proof — you'll have a full revision round to refine it before finalizing.
Q: What if I haven't received my product within the promised timeframe?
Answer: If it's been longer than 14 business days since submitting your intake form, email [email protected] right away. Include your name, email, and submission date. We'll prioritize your order and provide an updated estimate.
Q: What is the RE-Vision process?
Answer: Every custom product (New Destiny Movie, Hemi-Sync New Destiny Movie, enVision Board Set) includes one complimentary revision round.
After receiving your first version:
1. Review it carefully and note what you'd like changed
2. Submit your RE-Vision request within 14 days
3. Request changes to up to 5 video clips/images and adjust affirmation wording
4. Receive your updated version within 14 business days
Q: How do I submit a revision request?
Answer: You'll receive a RE-Vision Form link in your delivery email. Can't find it? Email [email protected] and we'll send it.
Q: What can I change in my revision?
Answer: Up to 5 video clips or images
Affirmation wording
Specific imagery requests
Be as detailed as possible about what's not working and what you'd prefer instead.
Q: What's the deadline for requesting revisions?
Answer: 14 days from receiving your first version.
Q: How long do revisions take?
Answer: Up to 14 business days after you submit your RE-Vision request.
Q: What if I want more than one round of revisions?
Answer: Additional revisions beyond your complimentary round may be available. Email [email protected] to discuss options.
Q: What if I'm not satisfied after my revision?
Answer: If you've completed the revision process and still aren't satisfied, email [email protected]. We'll work with you personally to find a solution — or you may request a refund within 30 days of receiving your first version.