Q: I just made a purchase but saw an error. What should I do?
Answer: Don't worry — this is usually a quick fix. First, check if your payment actually went through:
1. Look for a confirmation email (check spam/junk folders)
2. Check your bank or credit card statement for the charge
If your payment WAS processed: Your order likely went through despite the error. This sometimes happens due to browser timeouts. Access your product:
Digital products (Genesis, Mobile Mantras): portal.manifestmovies.com
Custom products (New Destiny, enVision Board): manifestmovies.com/my-account
If you can't find your order: Email [email protected] with your name, email, and payment confirmation or bank statement screenshot. We'll sort it out quickly.
Q: I was charged but can't access my product.
Answer: This is frustrating, and we're here to help. Most often it's one of these quick fixes:
1. Wrong portal — make sure you're at the correct one for your product
2. Email mismatch — you may have created an account with a different email than you purchased with
3. Account not created (custom products) — you need to create an account at manifestmovies.com/create-account
4. Custom product still in progress — your content won't appear until delivered (7-14 business days after intake form submission)
Try logging in with the exact email from your purchase confirmation. If that doesn't work, email [email protected] with your order details and we'll get you access.
Q: I think I was charged twice.
Answer: Check your bank statement carefully — sometimes pending charges appear twice but only one actually processes. If you genuinely see two completed charges for the same product, email [email protected] immediately with:
Your name
Email used for purchase
Screenshots of both charges
Date(s) of purchase
We take billing issues seriously and will refund any duplicate charges promptly.
Q: I didn't receive a confirmation email.
Answer: 1. Check your spam/junk folder
2. Search your email for "Manifest Movies"
3. Check all email accounts (work, personal, etc.)
Still can't find it? Your order may still have processed. Try logging in at the appropriate portal, or email [email protected] and we'll resend your confirmation.
Q: Who do I contact about billing issues?
Answer: Email [email protected] with:
Your full name
Email address used for purchase
Date of purchase
Description of the issue
Any screenshots or confirmation numbers
We typically respond within 1-2 business days and prioritize billing issues.
Q: How do I get a receipt or invoice?
Answer: Your confirmation email serves as your receipt. If you need a formal invoice or didn't receive your confirmation email, contact [email protected] and we'll send one over.