Q: I just made a purchase but the website shows an error. What should I do?
Answer: We're sorry you're experiencing this! Let's get it sorted out.
First, check if your payment actually went through:
Look for a confirmation email in your inbox (check spam/junk folders too!)
Check your bank or credit card statement for the charge
If your payment WAS processed: Good news — your order likely went through even if you saw an error on screen! This sometimes happens due to browser timeouts or connection issues. Here's what to do next:
For Genesis Series, Hemi-Sync® Genesis Series, or Mobile Mantras: Go to portal.manifestmovies.com/login and log in with the email you used to purchase.
For New Destiny Movie or enVision Board Set: Go to manifestmovies.com/my-account and create an account using the same email you purchased with.
If you still can't access your purchase: Email us at [email protected] with:
Your name
Email address used for purchase
Screenshot of your payment confirmation or bank statement showing the charge
Which product you purchased
We'll get you sorted right away!
Q: Who do I contact about my order or payment?
Answer: We're here to help!
For all order, payment, and access issues: 📧 Email: [email protected]
When you email us, please include:
Your full name
Email address used for purchase
Which product you purchased
A description of the issue
Any screenshots or error messages (if applicable)
Your order confirmation number (if you have it)
Current response time: 1-2 business days
We read every email and will work to resolve your issue as quickly as possible!
Q: I created an account and logged in, but it shows no orders. What's wrong?
Answer: This is a common issue with a few possible causes — let's figure it out!
Reason 1: You're logged into the wrong portal
We have two separate portals for different products:
If you purchased... | Log in here... |
Genesis Series, Hemi-Sync® Genesis Series, Mobile Mantras | |
New Destiny Movie, enVision Board Set |
Make sure you're accessing the correct portal for your product!
Reason 2: Your account email doesn't match your purchase email
Your order is linked to the email address you used when purchasing. If you created an account with a different email, your order won't appear.
How to fix it:
Log out and create a new account using the exact email from your order confirmation
Or email us at [email protected] and we'll help link your order to your account
Reason 3: You haven't created an account yet (for custom products)
For New Destiny Movie or enVision Board Set, you need to create an account after purchasing at manifestmovies.com/create-account using the same email you purchased with.
Still seeing an empty dashboard? Email us at [email protected] with your order confirmation and we'll get your access sorted!
Q: I purchased one of your products but I can't sign in. What do I do?
Answer: Let's get you logged in! Here are the most common solutions:
Step 1: Make sure you're at the right portal
Product | Login Portal |
Genesis Series, Hemi-Sync® Genesis Series, Mobile Mantras | |
New Destiny Movie, enVision Board Set |
Step 2: Use the correct email
Your account is linked to the email you used when purchasing. Double-check that you're entering the exact same email address.
Step 3: Reset your password
Digital products portal: Click "Forgot Password" at portal.manifestmovies.com/login
Custom products portal: Click "Lost your password?" at manifestmovies.com/my-account
Step 4: Create an account (if you haven't already)
Some customers complete their purchase but don't create an account afterward. If you purchased a custom product (New Destiny Movie or enVision Board Set), go to manifestmovies.com/create-account and sign up with your purchase email.
Still can't sign in? Email us at [email protected] with your order details and we'll help you get access!
Q: I bought the Genesis Series today but haven't received any follow-up. Is something wrong?
Answer: Let's check a few things!
First, check your email:
Look in your inbox for an email from Manifest Movies
Check your spam/junk folder — sometimes our emails end up there
Search for "Manifest Movies" or "Genesis Series" in your email
If you find the confirmation email: Great! Follow the link to access your course, or go directly to portal.manifestmovies.com/login and log in with your purchase email.
If you don't see any email:
Verify the email address you used during checkout (any typos?)
Make sure the payment went through by checking your bank statement
Your course should be available immediately! The Genesis Series, Hemi-Sync® Genesis Series, and Mobile Mantras are all instant-access digital products. Once your payment is confirmed, you can log in and start watching right away.
Still no access? Email us at [email protected] with:
Your name
Email used for purchase
Payment confirmation or bank statement screenshot
We'll get you sorted!
Q: I can't access the content I purchased. How do I fix this?
Answer: We're sorry you're having trouble! Let's troubleshoot:
Step 1: Confirm you're at the right portal
Product | Where to Access |
Genesis Series | |
Hemi-Sync® Genesis Series | |
Mobile Mantras | |
New Destiny Movie | |
enVision Board Set |
Step 2: Log in with your purchase email
Use the exact email address you entered when you made your purchase. Your content is linked to this email.
Step 3: Check your order status
Digital products (Genesis, Hemi-Sync® Genesis, Mobile Mantras): Should be available instantly after purchase
Custom products (New Destiny Movie, enVision Board Set): Delivered 7-14 business days after you complete your intake form
Step 4: For custom products — have you completed your intake form?
If you purchased the New Destiny Movie or enVision Board Set, you need to:
Create an account at manifestmovies.com/create-account
Log in and complete your intake form
Wait for delivery (7-14 business days after submission)
Still can't access your content? Email us at [email protected] and we'll help!
Q: The system doesn't recognize the email address I used during purchase. What now?
Answer: This is frustrating — let's fix it!
Possible causes:
Typo during checkout — You may have accidentally misspelled your email when purchasing
Different email — You might have used a different email than you remember (work vs personal, etc.)
Wrong portal — You might be trying to log in at the wrong location
Try these steps:
Check your inbox — Search for "Manifest Movies" to find which email received the confirmation
Check all your email accounts — Work, personal, Gmail, etc.
Review your payment method — Your bank/card statement may show which email was used
Make sure you're at the right portal:
Digital products: portal.manifestmovies.com
Custom products: manifestmovies.com/my-account
If you still can't find it: Email us at [email protected] with:
Your full name
Any email addresses you might have used
Date of purchase
Payment confirmation or bank statement screenshot
We'll locate your order and help you get access!
Q: My dashboard is empty. Where is my content?
Answer: Let's figure out why your dashboard is empty!
Most common reasons:
1. Wrong portal Make sure you're logged into the correct portal for your product:
Genesis Series, Hemi-Sync® Genesis, Mobile Mantras → portal.manifestmovies.com
New Destiny Movie, enVision Board Set → manifestmovies.com/my-account
2. Email mismatch Your order is linked to your purchase email. If you created an account with a different email, your content won't appear. Log out and sign in with the email from your order confirmation.
3. Account not created yet (custom products) For New Destiny Movie or enVision Board Set, you need to create an account at manifestmovies.com/create-account using your purchase email to link your order.
4. Custom product still in progress If you purchased a New Destiny Movie or enVision Board Set, your content won't appear until it's delivered (7-14 business days after completing your intake form).
Still empty? Email us at [email protected] with your order details and we'll investigate!
Q: Where can I log in on your website?
Answer: We have two login portals depending on which product you purchased:
For Digital Products (Genesis Series, Hemi-Sync® Genesis Series, Mobile Mantras):
📍 Login: portal.manifestmovies.com/login
For Custom Products (New Destiny Movie, enVision Board Set):
📍 Login: manifestmovies.com/my-account
📍 Create Account: manifestmovies.com/create-account
Quick Reference:
Product | Portal |
Genesis Series | |
Hemi-Sync® Genesis Series | |
Mobile Mantras | |
New Destiny Movie | |
enVision Board Set |
Log in with the email address you used when you made your purchase!
Q: I want to contact someone about my payment. Who can help?
Answer: We're here to help with any payment questions or concerns!
Contact us at: [email protected]
Please include in your email:
Your full name
Email address used for purchase
Date of purchase
Payment amount
Description of the issue (charge not going through, double charge, refund request, etc.)
Any screenshots or confirmation numbers you have
Our response time: 1-2 business days
We take payment issues seriously and will work to resolve your concern as quickly as possible!
Q: I've been waiting for a reply longer than 1-2 days. What should I do?
Answer: We sincerely apologize for the delay!
We know waiting is frustrating, especially when you're excited to start your transformation journey. Here's what to do:
1. Check your spam/junk folder Sometimes our replies end up there — search for "Manifest Movies" or "[email protected]"
2. Check your promotions/updates tab If you use Gmail, our emails might be sorted into a different tab
3. Send a follow-up email Reply to your original email or send a new one to [email protected] with:
"FOLLOW-UP" in the subject line
Your original inquiry details
Date of your first email
4. Double-check your email address Make sure there are no typos in the email address you provided for us to respond to
We're a small team working hard to help everyone, and we truly appreciate your patience. Your message matters to us, and we will get back to you!